Shipping policy
Introduction
Welcome to Fyra UK! We are committed to providing our customers with exceptional service and timely delivery. Below is our shipping policy which outlines the terms and conditions for shipping and delivery of our products.
Processing Time
- Order Processing: Orders are typically processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
- Order Changes: If you need to make any changes to your order, please contact us within 24 hours of placing your order. After this period, we cannot guarantee that changes can be made.
Shipping Rates & Delivery Estimates
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-4 business days
- Next-Day Shipping: 1-2 business days
Shipping charges for your order will be calculated and displayed at checkout.
Shipping Destinations
We currently ship to addresses within the United Kingdom. At this time, we do not offer international shipping.
Shipping Carriers
We partner with reputable carriers such as Royal Mail, DPD, and Hermes to ensure your package arrives on time.
Order Tracking
Once your order has shipped, you will receive an email notification containing a tracking number you can use to check the status of your order. Please allow 48 hours for the tracking information to become available.
Shipping Issues & Delays
- Lost Packages: If your package is lost in transit, please contact us immediately. We will work with the carrier to locate your package or issue a replacement if necessary.
- Delivery Delays: While we strive to meet our delivery estimates, there may be occasional delays due to high order volume or postal service issues beyond our control. We appreciate your understanding and patience in such cases.
Damaged or Incorrect Orders
- Damaged Orders: If you receive a damaged item, please contact us within 7 days of delivery with a photo of the damaged item and your order number. We will arrange for a replacement or refund.
- Incorrect Orders: If you receive an incorrect item, please contact us within 7 days of delivery. We will arrange for the correct item to be sent to you at no additional cost.
Returns & Exchanges
For information on our return and exchange policy, please refer to our Returns & Exchanges page.
Contact Us
If you have any questions or concerns regarding your shipment, please contact our customer service team at info@fyra-uk.com.
Thank you for shopping with Fyra UK!